What we guarantee
Workmanship
- Clean prints with proper cure, alignment, and opacity for the chosen method.
- Secure embroidery with appropriate density and underlay to suit fabric and design.
- Accurate packing and labeling per order details.
On-time production
- We meet the production window we confirm at order approval.
- If we miss our production window due to our error, we provide a make-good such as rush remake, credit, or shipping refund depending on circumstances.
What is not covered
Custom work has variables. The guarantee does not cover the following:
- Change of mind, preference changes after proof approval, or sizing selected by the customer.
- Courier delays, customs delays, or stock backorders outside our control.
- Colour variance up to 10 percent between on-screen RGB and ink or thread on fabric.
- Minor press or pre-treatment marks that generally wash out after the first wash.
- Wear and tear from normal use, misuse, or not following care instructions.
Sizing charts include a tolerance of ±2 cm. Embroidery placement tolerance is ±5 mm.
Quality standards
Decoration methods
- DTG: pre-treatment and heat press may leave faint boxes or residue; this typically disappears after the first wash.
- DTF and screen print: light press impressions can appear and relax with washing.
- We choose the most suitable method unless you specify otherwise at order time.
Sampling and approvals
- We encourage ordering a paid sample for critical branding or large runs.
- We proceed based on your approved proof or stitch preview.
- Alignment
- Prints and embroidery aligned to the approved template unless otherwise specified.
- Opacity
- Ink coverage suitable to fabric colour and method; vintage looks require explicit request.
- Thread match
- Closest Isacord match to Pantone or brand reference considering sheen and fabric tone.
Care to keep your guarantee
Wash and wear
- Wash cold, inside out, with similar colours.
- Tumble dry low or hang dry; avoid high heat.
- Do not iron directly on prints or embroidery.
- Avoid harsh chemicals, bleach, or fabric softeners on decorated areas.
What to expect
- Minor shrinkage may occur depending on fabric and care.
- Slight colour softening over many washes is normal for water-based and DTG inks.
Embroidery guarantee
Stability and durability
- Underlay and density tuned to fabric for balanced coverage and minimal puckering.
- Loose threads trimmed; small remnants are acceptable within industry norms.
- 3D puff available only where artwork and garment allow; small edge trims can remain after foam compression.
Readability and colour
- Letters below 4 mm may lose clarity; we recommend larger fonts or simplified artwork.
- Pantone to thread is an approximation; closest Isacord match used to achieve consistent results.
- Placement tolerance is ±5 mm for chest, sleeve, and cap locations.
Need absolute colour control or critical positioning for franchise branding? Request a paid stitch sample and approval photo before full production.
How to use your guarantee
If you believe there is a workmanship issue, contact us within 7 days of delivery and start a claim within 14 days. We make the process straightforward.
For event-dated orders, reach out before your due date so we can help with production and shipping plans.
Frequently asked questions
The guarantee covers our production timeline, not courier transit times. If a courier error occurs, we may credit shipping as a make-good.
Within a reasonable wear period and when care instructions were followed, we will remake or credit if there is an issue with cure or adhesion.
Screens display RGB light while inks and threads reflect CMYK on fabric. Up to 10 percent variance is normal and not considered a defect.
